The following is all the decisions my group, Travelers Cup, made in the BizCafe simulation.

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Period 1

Management Decision
Current
Managers 2
Managers Wages / Week $600.00
  Total Manager Wages $1,200.00
Servers 0
Servers to Hire 10
Servers to Fire 0
  Total Servers 10
Hourly Wages $8.75
  Total Server Wages $875.00
  Total Wages $2,075.00
Payroll Taxes $155.63
  Total Employee Cost $2,230.63
Marketing Decision
Pricing Current
  Price/Medium Cup $4.50
Advertising and Promotion
  Online (@ $200/day) None, $0
  Radio (@ $40/spot) 5 per day, $1400.00
Operations Decision
Shop Hours Current
  Mon. – Fri. 7 A.M. to 7 P.M.
Weekly Purchases
  Coffee 35 lbs. Good, $175.00
  Medium Cups 20,000, $1400.00
Special Decision
Incident: Insurance
Choice: 1. Purchase insurance (Cost: $600)

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Period 2

Management Decision
Current Previous
Managers 2 2
Managers Wages / Week $600.00 $600.00
  Total Manager Wages $1,200.00 $1,200.00
Servers 10 0
Servers to Hire 0 10
Servers to Fire 2 0
  Total Servers 8 10
Hourly Wages $8.75 $8.75
  Total Server Wages $700.00 $875.00
  Total Wages $1,900.00 $2,075.00
Payroll Taxes $142.50 $155.63
  Total Employee Cost $2,042.50 $2,230.63
Marketing Decision
Pricing Current Previous
  Price/Medium Cup $4.50 $4.50
Advertising and Promotion
  Online (@ $200/day) $.50 Off, $1400.00 None, $0
  Radio (@ $40/spot) 2 per day, $560.00 5 per day, $1400.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 7 P.M. 7 A.M. to 7 P.M.
Weekly Purchases
  Coffee 28 lbs. Organic, $196.00 35 lbs. Good, $175.00
  Medium Cups None 20,000, $1400.00
Special Decision
Incident: Advertising
Choice: 2. Don’t change the advertising.

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Period 3

Management Decision
Current Previous
Managers 3 2
Managers Wages / Week $600.00 $600.00
  Total Manager Wages $1,800.00 $1,200.00
Servers 8 10
Servers to Hire 2 0
Servers to Fire 0 2
  Total Servers 10 8
Hourly Wages $8.75 $8.75
  Total Server Wages $875.00 $700.00
  Total Wages $2,675.00 $1,900.00
Payroll Taxes $200.63 $142.50
  Total Employee Cost $2,875.63 $2,042.50
Marketing Decision
Pricing Current Previous
  Price/Medium Cup $4.00 $4.50
Advertising and Promotion
  Online (@ $200/day) Gen. Aware., $1400.00 $.50 Off, $1400.00
  Radio (@ $40/spot) 2 per day, $560.00 2 per day, $560.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 7 P.M. 7 A.M. to 7 P.M.
  Saturday 8 A.M. to 6 P.M. Not Open
  Sunday 8 A.M. to 6 P.M. Not Open
Weekly Purchases
  Coffee 42 lbs. Organic, $294.00 28 lbs. Organic, $196.00
  Medium Cups None None
Special Decision
Incident: Staff Training
Choice: 3. Stick with “on the job” training.

____________________________________________________________________________________________

Period 4

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $615.00 $600.00
  Total Manager Wages $1,845.00 $1,800.00
Servers 10 8
Servers to Hire 11 2
Servers to Fire 0 0
  Total Servers 21 10
Hourly Wages $8.75 $8.75
  Total Server Wages $1,837.50 $875.00
  Total Wages $3,682.50 $2,675.00
Payroll Taxes $276.19 $200.63
  Total Employee Cost $3,958.69 $2,875.63
Marketing Decision
Pricing Current Previous
  Price/Medium Cup $3.75 $4.00
Advertising and Promotion
  Online (@ $200/day) Gen. Aware., $1400.00 Gen. Aware., $1400.00
  Radio (@ $40/spot) 2 per day, $560.00 2 per day, $560.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 11 P.M. 7 A.M. to 7 P.M.
  Saturday 8 A.M. to 10 P.M. 8 A.M. to 6 P.M.
  Sunday 8 A.M. to 10 P.M. 8 A.M. to 6 P.M.
Weekly Purchases
  Coffee 70 lbs. Organic, $490.00 42 lbs. Organic, $294.00
  Medium Cups None None
Special Decision
Incident: Irate Customer
Choice: 4. Apologize to the customer and offer a complimentary coffee.

____________________________________________________________________________________________

Period 5

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $615.00 $615.00
  Total Manager Wages $1,845.00 $1,845.00
Servers 21 10
Servers to Hire 5 11
Servers to Fire 0 0
  Total Servers 26 21
Hourly Wages $8.75 $8.75
  Total Server Wages $2,275.00 $1,837.50
  Total Wages $4,120.00 $3,682.50
Payroll Taxes $309.00 $276.19
  Total Employee Cost $4,429.00 $3,958.69
Marketing Decision
Pricing Current Previous
  Price/Medium Cup $3.49 $3.75
Advertising and Promotion
  Online (@ $200/day) Gen. Aware., $1400.00 Gen. Aware., $1400.00
  Radio (@ $40/spot) 2 per day, $560.00 2 per day, $560.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 11 P.M. 7 A.M. to 11 P.M.
  Saturday 8 A.M. to 10 P.M. 8 A.M. to 10 P.M.
  Sunday 8 A.M. to 10 P.M. 8 A.M. to 10 P.M.
Weekly Purchases
  Coffee 88 lbs. Organic, $616.00 70 lbs. Organic, $490.00
  Medium Cups None None
Special Decision
Incident: Customer Survey
Choice: 2. Put survey forms on the tables. (Cost: $50)

___________________________________________________________________________________________

Period 6

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $615.00 $615.00
  Total Manager Wages $1,845.00 $1,845.00
Servers 26 21
Servers to Hire 5 5
Servers to Fire 0 0
  Total Servers 31 26
Hourly Wages $8.75 $8.75
  Total Server Wages $2,712.50 $2,275.00
  Total Wages $4,557.50 $4,120.00
Payroll Taxes $341.81 $309.00
  Total Employee Cost $4,899.31 $4,429.00
Marketing Decision
Pricing Current Previous
  Price/Small Cup $2.69 n/a
  Price/Medium Cup $3.49 $3.49
  Price/Large Cup $4.29 n/a
Advertising and Promotion
  Online (@ $200/day) Gen. Aware., $1400.00 Gen. Aware., $1400.00
  Radio (@ $40/spot) 2 per day, $560.00 2 per day, $560.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 11 P.M. 7 A.M. to 11 P.M.
  Saturday 8 A.M. to 10 P.M. 8 A.M. to 10 P.M.
  Sunday 8 A.M. to 10 P.M. 8 A.M. to 10 P.M.
Weekly Purchases
  Coffee 88 lbs. Organic, $616.00 88 lbs. Organic, $616.00
  Small Cups 5,000, $400.00 n/a
  Medium Cups None None
  Large Cups 5,000, $500.00 n/a
Special Decision
Incident: Internet Cafe
Choice: 2. Provide free wireless access. (Cost: $500)

___________________________________________________________________________________________

Period 7

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $615.00 $615.00
  Total Manager Wages $1,845.00 $1,845.00
Servers 29 26
Servers to Hire 0 5
Servers to Fire 4 0
  Total Servers 25 31
Hourly Wages $9.00 $8.75
  Total Server Wages $2,250.00 $2,712.50
  Total Wages $4,095.00 $4,557.50
Payroll Taxes $307.13 $341.81
  Total Employee Cost $4,402.13 $4,899.31
Marketing Decision
Pricing Current Previous
  Price/Small Cup $2.69 $2.69
  Price/Medium Cup $3.49 $3.49
  Price/Large Cup $3.99 $4.29
Advertising and Promotion
  Online (@ $200/day) None, $0 Gen. Aware., $1400.00
  Radio (@ $40/spot) 5 per day, $1400.00 2 per day, $560.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 11 P.M. 7 A.M. to 11 P.M.
  Saturday 8 A.M. to 11 P.M. 8 A.M. to 10 P.M.
  Sunday 8 A.M. to 11 P.M. 8 A.M. to 10 P.M.
Weekly Purchases
  Coffee 90 lbs. Organic, $630.00 88 lbs. Organic, $616.00
  Small Cups None 5,000, $400.00
  Medium Cups None None
  Large Cups None 5,000, $500.00
Special Decision
Incident: Green Upgrade
Choice: 1. Replace light bulbs. (Cost: $100)

__________________________________________________________________________________________

Period 8

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $615.00 $615.00
  Total Manager Wages $1,845.00 $1,845.00
Servers 24 29
Servers to Hire 0 0
Servers to Fire 0 4
  Total Servers 24 25
Hourly Wages $9.20 $9.00
  Total Server Wages $2,208.00 $2,250.00
  Total Wages $4,053.00 $4,095.00
Payroll Taxes $303.98 $307.13
  Total Employee Cost $4,356.98 $4,402.13
Marketing Decision
Pricing Current Previous
  Price/Small Cup $2.69 $2.69
  Price/Medium Cup $3.49 $3.49
  Price/Large Cup $3.99 $3.99
Advertising and Promotion
  Online (@ $200/day) $.50 Off, $1400.00 None, $0
  Radio (@ $40/spot) 5 per day, $1400.00 5 per day, $1400.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 11 P.M. 7 A.M. to 11 P.M.
  Saturday 8 A.M. to 11 P.M. 8 A.M. to 11 P.M.
  Sunday 8 A.M. to 11 P.M. 8 A.M. to 11 P.M.
Weekly Purchases
  Coffee 95 lbs. Organic, $665.00 90 lbs. Organic, $630.00
  Small Cups None None
  Medium Cups None None
  Large Cups None None

 

Special Decision
Incident: Live Entertainment
Choice: 1. Accept radio show offer. (Cost: $250)

____________________________________________________________________________________________

Period 9

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $620.00 $615.00
  Total Manager Wages $1,860.00 $1,845.00
Servers 23 24
Servers to Hire 0 0
Servers to Fire 0 0
  Total Servers 23 24
Hourly Wages $9.30 $9.20
  Total Server Wages $2,139.00 $2,208.00
  Total Wages $3,999.00 $4,053.00
Payroll Taxes $299.93 $303.98
  Total Employee Cost $4,298.93 $4,356.98
Marketing Decision
Pricing Current Previous
  Price/Small Cup $2.69 $2.69
  Price/Medium Cup $3.49 $3.49
  Price/Large Cup $3.99 $3.99
Advertising and Promotion
  Online (@ $200/day) None, $0 $.50 Off, $1400.00
  Radio (@ $40/spot) 10 per day, $2800.00 5 per day, $1400.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 11 P.M. 7 A.M. to 11 P.M.
  Saturday 8 A.M. to 5 P.M. 8 A.M. to 11 P.M.
  Sunday 8 A.M. to 5 P.M. 8 A.M. to 11 P.M.
Weekly Purchases
  Coffee 100 lbs. Organic, $700.00 95 lbs. Organic, $665.00
  Small Cups 20,000, $1200.00 None
  Medium Cups None None
  Large Cups None None
Special Decision
Incident: Problem Employee
Choice: 2. Discuss the problem with the employee.

_________________________________________________________________________________________

Period 10

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $645.00 $620.00
  Total Manager Wages $1,935.00 $1,860.00
Servers 23 23
Servers to Hire 0 0
Servers to Fire 0 0
  Total Servers 23 23
Hourly Wages $9.35 $9.30
  Total Server Wages $2,150.50 $2,139.00
  Total Wages $4,085.50 $3,999.00
Payroll Taxes $306.41 $299.93
  Total Employee Cost $4,391.91 $4,298.93
Marketing Decision
Pricing Current Previous
  Price/Small Cup $2.69 $2.69
  Price/Medium Cup $3.49 $3.49
  Price/Large Cup $3.99 $3.99
Advertising and Promotion
  Online (@ $200/day) None, $0 None, $0
  Radio (@ $40/spot) 10 per day, $2800.00 10 per day, $2800.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 10 P.M. 7 A.M. to 11 P.M.
  Saturday 8 A.M. to 5 P.M. 8 A.M. to 5 P.M.
  Sunday 8 A.M. to 5 P.M. 8 A.M. to 5 P.M.
Weekly Purchases
  Coffee 90 lbs. Organic, $630.00 100 lbs. Organic, $700.00
  Small Cups None 20,000, $1200.00
  Medium Cups None None
  Large Cups None None
Special Decision
Incident: Coffee Roaster
Choice: 1. Purchase the coffee roaster. (Cost: $2,400)

____________________________________________________________________________________________

Period 11

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $646.00 $645.00
  Total Manager Wages $1,938.00 $1,935.00
Servers 22 23
Servers to Hire 3 0
Servers to Fire 0 0
  Total Servers 25 23
Hourly Wages $9.40 $9.35
  Total Server Wages $2,350.00 $2,150.50
  Total Wages $4,288.00 $4,085.50
Payroll Taxes $321.60 $306.41
  Total Employee Cost $4,609.60 $4,391.91
Marketing Decision
Pricing Current Previous
  Price/Small Cup $2.68 $2.69
  Price/Medium Cup $3.48 $3.49
  Price/Large Cup $3.98 $3.99
Advertising and Promotion
  Online (@ $200/day) None, $0 None, $0
  Radio (@ $40/spot) 10 per day, $2800.00 10 per day, $2800.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 10 P.M. 7 A.M. to 10 P.M.
  Saturday 8 A.M. to 5 P.M. 8 A.M. to 5 P.M.
  Sunday 8 A.M. to 5 P.M. 8 A.M. to 5 P.M.
Weekly Purchases
  Coffee 98 lbs. Organic, $686.00 90 lbs. Organic, $630.00
  Small Cups None None
  Medium Cups None None
  Large Cups None None
Special Decision
Incident: Baked Goods
Choice: 1. Purchase the oven. (Cost: $4,000 + $0.50 per unit)

___________________________________________________________________________________________

Period 12

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $695.00 $646.00
  Total Manager Wages $2,085.00 $1,938.00
Servers 24 22
Servers to Hire 4 3
Servers to Fire 0 0
  Total Servers 28 25
Hourly Wages $10.00 $9.40
  Total Server Wages $2,800.00 $2,350.00
  Total Wages $4,885.00 $4,288.00
Payroll Taxes $366.38 $321.60
  Total Employee Cost $5,251.38 $4,609.60
Marketing Decision
Pricing Current Previous
  Price/Small Cup $2.58 $2.68
  Price/Medium Cup $3.38 $3.48
  Price/Large Cup $3.88 $3.98
Advertising and Promotion
  Online (@ $200/day) None, $0 None, $0
  Radio (@ $40/spot) None, $0 10 per day, $2800.00
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 9 P.M. 7 A.M. to 10 P.M.
  Saturday 8 A.M. to 6 P.M. 8 A.M. to 5 P.M.
  Sunday 8 A.M. to 5 P.M. 8 A.M. to 5 P.M.
Weekly Purchases
  Coffee 106 lbs. Organic, $742.00 98 lbs. Organic, $686.00
  Small Cups None None
  Medium Cups None None
  Large Cups None None
Special Decision
Incident: Unwanted Sexual Advance
Choice: 4. Escort the customer out of the cafe.

___________________________________________________________________________________________

Period 13

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $695.00 $695.00
  Total Manager Wages $2,085.00 $2,085.00
Servers 28 24
Servers to Hire 4 4
Servers to Fire 0 0
  Total Servers 32 28
Hourly Wages $10.05 $10.00
  Total Server Wages $3,216.00 $2,800.00
  Total Wages $5,301.00 $4,885.00
Payroll Taxes $397.58 $366.38
  Total Employee Cost $5,698.58 $5,251.38
Marketing Decision
Pricing Current Previous
  Price/Small Cup $2.55 $2.58
  Price/Medium Cup $3.28 $3.38
  Price/Large Cup $3.78 $3.88
Advertising and Promotion
  Online (@ $200/day) None, $0 None, $0
  Radio (@ $40/spot) None, $0 None, $0
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 9 P.M. 7 A.M. to 9 P.M.
  Saturday 8 A.M. to 6 P.M. 8 A.M. to 6 P.M.
  Sunday 8 A.M. to 5 P.M. 8 A.M. to 5 P.M.
Weekly Purchases
  Coffee 100 lbs. Organic, $700.00 106 lbs. Organic, $742.00
  Small Cups None None
  Medium Cups None None
  Large Cups None None
Special Decision
Incident: Renovation
Choice: Keep Green Theme (Cost: $0)

____________________________________________________________________________________________

Period 14

Management Decision
Current Previous
Managers 3 3
Managers Wages / Week $695.00 $695.00
  Total Manager Wages $2,085.00 $2,085.00
Servers 31 28
Servers to Hire 0 4
Servers to Fire 0 0
  Total Servers 31 32
Hourly Wages $10.05 $10.05
  Total Server Wages $3,115.50 $3,216.00
  Total Wages $5,200.50 $5,301.00
Payroll Taxes $390.04 $397.58
  Total Employee Cost $5,590.54 $5,698.58
Marketing Decision
Pricing Current Previous
  Price/Small Cup $2.55 $2.55
  Price/Medium Cup $3.28 $3.28
  Price/Large Cup $3.78 $3.78
Advertising and Promotion
  Online (@ $200/day) None, $0 None, $0
  Radio (@ $40/spot) None, $0 None, $0
Operations Decision
Shop Hours Current Previous
  Mon. – Fri. 7 A.M. to 9 P.M. 7 A.M. to 9 P.M.
  Saturday 8 A.M. to 6 P.M. 8 A.M. to 6 P.M.
  Sunday 8 A.M. to 5 P.M. 8 A.M. to 5 P.M.
Weekly Purchases
  Coffee 105 lbs. Organic, $735.00 100 lbs. Organic, $700.00
  Small Cups None None
  Medium Cups None None
  Large Cups None None
Special Decision
Incident: New Supplier
Choice: 1. Remain with your current supplier.

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